You know what needs fixing. We help you actually fix it.
We do our best work up close, in businesses where the person solving the problem is close to the customer.
We don't arrive with formulas or pre-built solutions. We learn your business from the inside out and find practical improvements you can act on right away. When we wrap up, the fix is in place and your team knows how to maintain it.
Here's what it can look like, and what it costs. These are pilot rates. convivial is taking on a small group of Triangle businesses this spring at roughly half the standard rate, in exchange for the chance to do the work and learn from it.
Get a fresh set of eyes
We spend time in your business as a customer: watching, shopping, listening, noticing. We also work through your online reviews and any other customer feedback you've collected, looking for patterns. Afterward we share what we found: what's working, what's not, and some practical things you could try. You walk away with a clear, outside read on what your customers actually experience.
Hear from your customers
We have real conversations with the people you serve: current customers, those who have stopped coming, and customers you want to attract. We find out what they're trying to accomplish, where they're running into difficulty, and what could make them come back. You get specific, actionable insights tailored to your business.
Get the operations in order
We look at the unglamorous stuff (scheduling, inventory, vendor management, the spreadsheet nobody wants to update) and find ways to save time, money, or sanity. Then we fix things, together.
Implementation scoped separately based on what we find.
Work through a challenge with your team
Sometimes a team needs a neutral person in the room to run a brainstorming session, frame a hard conversation, or think through a decision together. You bring the challenge and the people. You leave with a clearer path forward, and a team that's aligned on it.
These are separate packages, but in practice one thing usually leads to another. We start where it makes sense. If you'd like to talk through what might fit, reach out.