See your business the way your customers see it.

Lose a regular and you haven't lost one customer. You've lost every month they'd have stayed, and everyone they'd have told.

convivial finds what's costing you those customers. It's almost never what you think.

We work alongside you to fix it.

Email me, even if you're just curious
or schedule a chat

I'm Jonathan, based in Raleigh.

A decade-plus inside Fortune 500s, global consultancies, and heavily regulated industries trained my eye for the small breakdowns that cost a business its customers, and which ones are worth fixing first. I'll bring that eye to your business and help you decide where to start.

Here's where most engagements start