Use your customers' expectations to build a stronger business.
Every customer shows up with expectations of how things will go, and they measure whatever happens against those expectations. This kit will help you find out what those expectations are by having customers score fifteen carefully-crafted statements. You'll get a pulse on which parts of your business need attention first, where you can reduce costs, and where your newest customers and your regulars are telling you different things.
Example
Customer Experience Diagnostic Survey
| Statement | Score |
|---|---|
| When something goes wrong, the business acknowledges it quickly and makes it easy and fair to put things right. | N/A |
| The things I do most often with this business are quick and take little effort. | 2 |
| The business treats me as a person, not a number. | 5 |
What you get
You'll get access to a PDF that contains the diagnostic tool, instructions on how to use it, and an email invitation template to send to your customers, plus a companion spreadsheet that does the analysis for you: it finds the patterns in your responses, names which part of the business to start with, and reads new customers apart from long-standing ones.
Get it
$99 yours to reuse
The PDF guide and companion spreadsheet will be emailed to you after checkout.
What happens next
Thanks! If your payment went through, the kit is on its way.
If it doesn't arrive within an hour, email me at jonathan@convivial.works.
If the results point somewhere you'd rather not go alone, email me at jonathan@convivial.works.