Use your customers' expectations to build a stronger business.
Every customer arrives with expectations of how things will go, and they measure whatever happens against them. This kit will help you find out what those expectations are by having customers score fifteen carefully-crafted statements. You'll get a clear read on which parts of your business need your attention first, where you can reduce costs and what differentiates you from others.
Example
Customer Experience Diagnostic
| Statement | Score |
|---|---|
| When something goes wrong, the business acknowledges it quickly and makes it easy and fair to put things right. | N/A |
| The things I do most often with this business are quick and take little effort. | 2 |
| The business treats me as a person, not a number. | 5 |
What you get
You'll get access to a PDF that contains the diagnostic tool, instructions on how to use and deploy it, an email template for your customers, and advice for recruitment, plus a companion spreadsheet to help you document your results.
Get it
$99 yours to reuse
The PDF and spreadsheet will be emailed to you after checkout.
You're all set
Thanks for buying the diagnostic.
Check your email: the kit and the spreadsheet should land within a few minutes. Don't see them within an hour? Email me at jonathan@convivial.works and I'll send them directly.
If the answers point somewhere you'd rather not go alone, email me at jonathan@convivial.works.