See Your Business Through Your Customers' Eyes

The offer

Service Immersion — Small Business Week 2026

$150$500

Limited to the first five B2C businesses to register
Registration deadline: May 10, 2026
One in-person immersion visit + written summary with recommendations + a debrief conversation

5 of 5 spots remaining

Claim your spot

All fields marked * are required.

Business name

Owner/contact name

Phone

Business address

Type of business (e.g. coffee shop, pilates studio)

Best days/times for an immersion visit

Anything specific you'd like me to pay attention to? (optional)

Registration received

Thanks. I'll be in touch within one business day to confirm your spot and schedule your visit.

What is a Service Immersion?

You know your business from the inside, and your customers know it from the outside. Those two perspectives can be very different. A Service Immersion is how you close that gap. I spend time in your business the way a real customer would: arriving, navigating, interacting, and leaving.

Afterward, I sit down with you and tell you plainly what I found: what's working, what's getting in the way, and what your customers might be experiencing. You get a written summary of observations and practical recommendations that you can actually use.